Automating customer support agents
What changed
MavenAGI is a new software company for the AI era. They recently launched an AI customer service agent, built on the flexibility of GPT-4, which a number of companies like Tripadvisor, Clickup and Rho are already using to save time and better serve their customers.
Why it matters
A concrete addition to Practical AI: Tools, Models & Frameworks: it changes what's available to builders today rather than being general commentary.
How it compares
Related prior coverage to compare against:
- Introducing next-generation audio models in the API
- Introducing CodeMender: an AI agent for code security
- Introducing OpenAI Presence
Sources
- Automating customer support agents (openai-blog)primary